🔄 Exchange & Complain Policy – Setushar.com.bd

At Setushar.com.bd, your satisfaction is our top priority.
We are committed to resolving any issues related to your purchase quickly and fairly. Please read our exchange and complaint policy carefully.

🔁 1. Exchange Policy

We accept product exchanges under the following conditions:

  • The exchange request must be made within 3 days of receiving the product.

  • The product must be unused, undamaged, and in its original packaging with all tags and accessories.

  • You must provide a valid order number and proof of purchase.

  • The product can only be exchanged for another size, color, or similar product (subject to availability).

Note:

  • Exchange is not applicable for perishable items, cosmetics, or discounted products.

  • If your desired item is unavailable, a refund or store credit may be offered.

🚫 2. Non-Exchangeable Items

We do not accept exchanges for:

  • Items on sale or under promotional offers.

  • Products damaged due to customer misuse.

  • Food, hygiene, or personal care items.

📢 3. How to Make a Complaint

If you face any issue regarding your order, product quality, or delivery:

  1. Contact our support team at support@setushar.com.bd or call 01744989696 within 24–48 hours of receiving your order.

  2. Provide your order number, details of the issue, and photo/video proof (if applicable).

  3. Our team will review your complaint and respond within 2 working days.

💬 4. Resolution Process

Once your complaint is verified, we will:

  • Replace the product (if applicable), or

  • Issue a refund/store credit, or

  • Take necessary steps to resolve the problem as per our company policy.

⚠️ 5. Important Notes

  • Complaints about damaged or wrong products must be reported within 24 hours of delivery.

  • We reserve the right to reject complaints that do not meet our policy conditions.

  • Setushar.com.bd always strives to maintain transparency and fairness for every customer.

📞 Contact Us

For exchange or complaint support:
Phone: 01744989696
Email: support@setushar.com.bd
Office Address: Nurdaha-6650, Santhia, Pabna, Bangladesh

Setushar.com.bd – We care about your satisfaction and trust. 💚